Privacy Policy

1. Introduction

This Privacy Policy explains how MOON MOBILITY TYRES d.o.o. (“we”, “our”, “us”) collects, processes, and protects personal data of users who visit our website, submit inquiries, or schedule services.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Croatian data protection laws.

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2. Data Controller

MOON MOBILITY TYRES d.o.o.
Ulica Čegci 1
10380 Biškupec Zelinski, Croatia
OIB: 09143767644
Email: mmtires25@gmail.com
Phone: +385 95 336 2004
Director: Marko Frljak

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3. Personal Data We Collect

A) Data provided voluntarily

Through forms, calls or direct inquiries:
• Name and surname
• Email address
• Phone number
• Vehicle information (brand, model, tyre size)
• Service details (repair, maintenance, tyre change, diagnostics)
• Additional notes

B) Automatically collected data (Google Ads + Analytics)

Because the company uses Google Ads, tracking may include:
• anonymised IP address
• device and browser info
• browsing behaviour
• pages visited
• click and conversion events

These tools follow GDPR rules through Consent Mode V2, meaning they activate only after consent.

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4. Purpose of Data Processing

We process personal data to:
• respond to service inquiries
• prepare and send offers
• schedule and manage appointments
• improve service quality
• run Google Ads campaigns and measure performance
• maintain business operations
• comply with accounting and legal obligations

We do not sell or rent personal data.

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5. Legal Basis
• Consent – for analytics and advertising cookies
• Legitimate interest – business communication, measuring ads performance
• Contractual necessity – scheduling services and providing quotations
• Legal obligation – issuing invoices, accounting documentation

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6. Data Sharing

Data may be shared with:
• IT service providers (hosting, email, analytics tools)
• Google Ireland Ltd. (Ads + Analytics)
• bookkeeping or invoicing partners
• external mechanics/partners only when required and with user approval

Personal data is never sold to third parties.

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7. Storage Period
• Inquiries: up to 12 months
• Confirmed customers: 6 years (legal requirement)
• Google Ads data: according to Google’s retention policy
• Cookies: according to provider rules

Users may request earlier deletion.

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8. Your Rights (GDPR)

Users may request:
• access to personal data
• correction of inaccurate data
• deletion of data
• restriction of processing
• portability
• withdrawal of consent
• objection to processing

To exercise rights, contact: mmtires25@gmail.com

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9. Security

We apply technical and organisational safeguards, including encryption, controlled access and secure hosting.

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10. Changes to This Policy

Any updates will be published on this page.